These days, it’s not just tenants complaining about their living conditions, and what they aren’t getting for what they pay for, but also HOA residents.
We’ve been receiving numerous complaints concerning the Reno Property Management from several readers from several locations indicating their HOA personnel doesn’t respond to maintenance requests in condos and common areas, even as dues are being raised, pricing out older long time residents now on fixed income.
The comments ranged from total unresponsiveness to rude employees, with complaints of all kinds being completely ignored.
The ones who wrote us directly preferred to stay anonymous, but there are plenty of examples to choose from on Yelp and Google Reviews, with average ratings there of 1.9 with 23 reviews, and 2.1 with 49 reviews.
One Yelp and Google reviewer, Gillian Dalman, a first time home owner and public school teacher wrote in July, with a one star rating: “Crumbling stucco walls at Sunrise Villas managed by Christopher Mitchell (CAM.0009229.SUPR) through Reno Property Management. Hopefully, this issue will be resolved and I will be able to delete this review and replace it with a positive one. RPM is lowering my property values and risking the integrity of my property and the entire Sunrise Villas complex by not repairing these walls in a timely manner. I put a work order in for this issue in February 2024, it is now July 2024 and walls around the complex are worse every month due to weather damage.
HOA fees are currently at $279 a month. It is in the HOA's realm of responsibility (as outlined in their company documents) to repair these stucco walls. The HOA budgets for stucco wall repairs and discussed this issue in their last HOA meeting (as documented in their HOA meeting agenda and notes) but did not make any decision to repair it.”
Another one star review written by Sammy J. from December calls Wildcreek a “joke.”
Part of her rating was written as a warning to others. “Don't buy here and if Reno property management[‘s] name is attached to anything walk away. I wouldn't recommended supporting this business to anyone.”
Company owner Doug McIntyre has responded to several of these recent negative reviews, including to Sammy J. writing: “As we have discussed previously, RPM does not have anything to do with raising your HOA dues. Those decisions are made by the board of directors. Please attend a HOA meeting to learn about what goes into making these kinds of decisions.”
Some of those complaining have written back indicating even simple repairs are not being taken care of, and that at sporadic HOA meetings their concerns aren’t being addressed despite their insistence.
“Worst property management company I have dealt with, or I should say not dealt with. They will not return a call after you leave a message, and have never answered their phone,” Julie Hoffman wrote four months ago.
“The Whispering Springs community is a roach and black mold infestation and needs to be leveled!! The grounds are not upkept they don’t shovel snow and I fell on the ice going to work and broke my fibula. Awful,” Estelle Pearce wrote two years ago.
In October, John F. in Sparks wrote: “My property Mrg. needs to get some customer Service classes. Broken dishwasher, missing screens left unanswered and unattended. It tooooooooooooo soooooooooo long to get him to reply. Unprofessional, It's like they do not care.”
Other practices have been criticized online such as how payments are handled. “Terrible communication. Office ladies are rude,” Taylor Paulson wrote two years ago. “Nothing gets done in a timely manner, pretty sad so many people use them for their properties. Sliding my money under the door is getting old, especial[ly] since they make you put $20 in cash (seems like a scam) to process the payment. Seems shady for such a large company, and extremely lazy while the lady sits on a computer and doesn’t even acknowledge you’r[e] sliding thousands of dollars under a glass door…”
Several reviewers said they wished they could give zero stars.
We contacted Chris Mitchell the Vice President of the company’s HOA Division several days ago but did not hear back.
Our Town Reno reporting, January 2025